NATIONAL DAYCOMMUNITY

National 311 Day

This day highlights the importance of accessible government services for all citizens.

MAR11

Thursday, March 11Every year on March 11

days to go

Roots: Established in 2020 by Google and the City of San José
Vibe: Community-focused and service-oriented
Also on Mar 11: Worship of Tools Day · World Plumbing Day · Funeral Director and Mortician Recognition Day
Hashtag: #National311Day

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3 ways to celebrate

AT HOME

Save 311 in contacts

Store your city's non-emergency number where you can find it fast.

WITH FRIENDS

Report a shared issue

Spot a pothole or broken light together and report it to 311.

AT WORK OR SCHOOL

Spread the word

Remind everyone that 311 handles non-emergency city requests.

Plan ahead

National 311 Day is observed on March 11 every year. Here is where it lands for the next ten years, handy for planners, marketers and party people.

2026Wed, Mar 11this year

2027Thu, Mar 11

2028Sat, Mar 11

2029Sun, Mar 11

2030Mon, Mar 11

2031Tue, Mar 11

2032Thu, Mar 11

2033Fri, Mar 11

2034Sat, Mar 11

2035Sun, Mar 11

2036Tue, Mar 11

Add to my calendar (repeats yearly)

Fast facts

Over 100Cities in the U.S. use 311 services

311Services handle millions of calls annually

The story

National 311 Day, observed on March 11, serves as a reminder of the essential services provided by the 311 system. This initiative allows citizens to easily access municipal services and information. By dialing 311, residents can report issues ranging from potholes to noise complaints, enhancing community involvement and accountability.

Read the full story

Established in 2020, National 311 Day highlights a 311 service that has expanded across the United States, providing a direct line to local government services. Cities like New York, Chicago, and Los Angeles have successfully implemented 311 systems, streamlining communication between residents and city officials. This day encourages citizens to familiarize themselves with their local 311 services.

A strong community connection is fostered through the effective use of 311 services. By utilizing this resource, residents can contribute to the betterment of their neighborhoods. Awareness and education about the 311 system can lead to improved civic engagement and a more responsive local government.

As we celebrate National 311 Day, consider how you can engage with your local services. Whether it’s reporting an issue or simply spreading the word about 311, every action counts. This day not only highlights the availability of these services but also promotes a culture of participation and accountability within communities.

Did you know?

First City to Implement 311

Baltimore, Maryland, launched the first 311 system in 1996.

311 vs. 911

While 911 is for emergencies, 311 is designated for non-emergency municipal services.

Growth of 311 Services

The number of cities using 311 has grown significantly since its inception, with over 100 cities now participating.

Multilingual Support

Many 311 services offer multilingual support to assist diverse communities.

Mobile Apps

Some cities have developed mobile apps for 311 services, making it even easier for residents to report issues.

311 and Technology

Advancements in technology have improved the efficiency of 311 services, including real-time tracking of requests.

Community Engagement

Engaging with 311 services can lead to a more informed and responsive community.

Around the world

Every culture celebrates a little differently.

USUnited StatesMany cities across the U.S. operate 311 systems to streamline communication between residents and local governments.
CACanadaCanadian cities like Toronto and Vancouver also utilize 311 services, promoting community engagement and support.
GBUnited KingdomIn the UK, similar services exist, allowing citizens to report issues and access local services effectively.
AUAustraliaAustralian cities have developed their own versions of 311, focusing on community needs and government responsiveness.
NZNew ZealandNew Zealand cities implement 311-like services to ensure efficient communication between citizens and local authorities.
DEGermanyIn Germany, various cities have adopted similar systems to facilitate citizen engagement and service access.